Returns and Refund Policy

Returns and Refund Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy and the table below. The policy can be partially changed accordingly vendor and product verification. All kinds of refund will be paid on the base of our government police and the real payment of the customer.

Special Note: For any kind of damage issue customer have to complain in front of or in presence of the delivery man or courier office staffs, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items is not similar to what customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to sales@haipap.com and inform our customer service (+8801770012162) and/or send a message to our Official Facebook Page (www.facebook.com/haipapcom) about the incident.

The return policy is divided into three parts; please do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)

Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage 20 days

Refund, replacement or exchange

Non-Refund Clauses
1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man or courier office staffs, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time no complain will be granted.

3. Only quality issue will remain even after customer’s used.

Lifestyle: Jewelry, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) 15 days

Refund or replacement:

Non-Refund Clauses 1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

Watch, Footwear and Rest of Lifestyle 40 days

Refund, replacement or exchange

Non-Refund Clauses 1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

Medicine (Allopathy & Homeopathy) 5 days

Refund

Non-Refund Clauses 1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

Home: Home Improvement Tools, Household Items, Home décor, Furnishing 10 days

Refund or replacement

Non-Refund Clauses 1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Monarch within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Books (All books)

Sports Equipments (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)

Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.) 10 days Replacement only

Non-Refund Clauses 1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)

Stationary (Pens, Diary notebooks, Calculators etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) 15 days Replacement only

Non-Refund Clauses 1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

All Mobiles

Electronics –

All Small Home Appliances 30 days

Non-Refund Clauses 1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product

Furniture, Large appliances

Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only 60 days

Replacement only

Non-Refund Clauses 1. For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

5. For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel.

Grocery – (Dairy, Bakery, Fruits and Vegetables) 5 Days Refund Only

Non-Refund Clauses 1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Grocery – (Remaining items under grocery) 15 days

Refund only

Non-Refund Clauses 1.For any kind of damage issue customer have to complain in front of or in presence of the delivery man, otherwise it should not be granted.

2. And if the customer failed to inform Haipap.Com within 72 hours of the delivery time, no complain will be granted.

3. Only quality issue will remain even after customer’s used.

4. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions

Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. to know more about Open Box Delivery

For products where installation is provided by Haipap.Com’s service partners, do not open the product packaging by yourself. Haipap.Com Mart authorized personnel shall help in unboxing and installation of the product.

For Furniture, any product related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, Customer have to report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

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